Privacy & Data
Privacy Policy
This Privacy Policy explains how Akara collects, uses, stores, shares, and protects user information.
EFFECTIVE: JULY 5, 2026
Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.
Key reminders
- Akara does not hold or move funds
- Confirm payout details before sending
- KYC data, receipts, and chat records may be used for fraud prevention and dispute review
- Akara may pause trades or restrict accounts for safety
Information We Collect
Akara collects information that users provide directly, information generated while using the platform, and information required for verification and safety review. This may include:
- Legal name
- WhatsApp number
- Nationality and country of residence
- ID issuing country, ID type, and ID number
- ID document image
- Selfie or liveness image
- Payout details (bank or mobile money)
- Listings and trade records
- Receipts and dispute evidence
- Support messages and WhatsApp chat records
- Timestamps and verification results
- Opt-in records
- Risk flags, admin notes, and complaint records
Why We Use Your Information
Akara uses this information to operate the platform safely and keep a clear record of peer-to-peer exchange coordination. Purposes include:
- Account creation and management
- Identity verification
- Payout name matching
- Running the listing and trade flow
- Receipt review
- Reminders and trade notifications
- Dispute resolution
- Fraud monitoring and abuse prevention
- Maintaining accurate platform records
Your Rights
Users may request access, correction, restriction, or deletion of their information by contacting support@tryakara.com. If the domain email is unavailable, tryakara@gmail.com may be used temporarily.
Some requests may be delayed or limited where records are linked to an active dispute, fraud review, legal request, compliance review, or safety investigation. See the Data Deletion Policy for details.
Retention
Some records may be retained after account closure for fraud prevention, dispute review, legal compliance, or platform safety. Retention periods are described in the Data Retention Policy.