Risk & Safety
Receipt Upload and Evidence Policy
This policy explains how payment receipts and evidence are handled on Akara.
EFFECTIVE: JULY 5, 2026
Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.
Key reminders
- Akara does not hold or move funds
- Confirm payout details before sending
- KYC data, receipts, and chat records may be used for fraud prevention and dispute review
- Akara may pause trades or restrict accounts for safety
Accepted Evidence
- Bank receipts
- Mobile money receipts
- SMS confirmations
- App screenshots
- PDF receipts
- Transaction screenshots
- Transaction references
- Other proof requested by Akara
Receipt Quality
A good receipt should show the amount, currency, date, time, reference, payment status, sender and receiver details where visible, and the provider.
Bad or Suspicious Receipts
Akara may reject receipts that are blurry, cropped, edited, mismatched, reused, incomplete, suspicious, or inconsistent with trade details.
Fake Receipts
Uploading a fake receipt may lead to account restriction, permanent ban, dispute escalation, evidence preservation, and possible reporting where required by law.
Evidence Review
During review, Akara compares receipts with trade details, payout details, KYC records, chat records, confirmations, and admin notes.